Predictive Dialer Service

Make More Money With Our Cloud-Based Predictive Dialer Service.

Buying and maintaining the technology in-house really does not make sense. By utilizing our cloud-based predictive dialer you get the incredible power of the latest in contact center dialer technology at a fraction of the cost.

Plus, unlike other dialer services, redCloud gives you unmatched customization and up-front pricing, with no long-term contracts or surprise fees.

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  • Cloud technology means the system is ideal for both centralized call centers, and/or at-home agents (or any combination of both).
  • No capital investment or expensive equipment
  • The best technology (always current as well)
  • The most efficient cloud dialer available – increase productivity by 300%.
  • Customizable to your specific needs (including campaign management)
  • Virtual intelligence can select what number to dial, listen for busy signals or voice mail, and make a (fully customizable) rules based decision on each answer condition.
  • Full training and support
  • Complete logging and statistical reporting features

It’s Time To Embrace The Cloud

Utilizing a Cloud-based Predictive Dialer allows you to take advantage of the best call center dialer technology available today, at a fraction of the cost of owning it yourself. Plus, since the system is hosted, the latest features are always available to you.

  • Inbound, Outbound, and Blended call handling
  • Outbound agent-controlled, broadcast, and predictive dialing
  • No hidden fees / All features available by default
  • No long term contracts
  • 99.9% uptime guarantee (we’re in Arizona – no storms!)
  • Scalable to hundreds of logged-in agents
  • Dedicated dialing server(s)
  • Guaranteed up to 25 logged in outbound agents at 4:1 ratio per server
  • Additional servers can be added to increase the number of logged in agents
  • Communal web server and database included
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and/or Anyone
  • Web-configurable IVRs and Voicemail boxes
  • Virtually limitless campaigns, lists, IVRs, phone accounts, voicemail boxes, and user accounts
  • Ability to have recordings automatically transferred to an external FTP site
  • Includes five hours of initial setup support, and one hour per month of free tech support
  • Ability to have agents operate from almost any internet connected computer
  • All hosted settings and configuration are transferable to a customer-owned system
  • Full USA, Canada and UK regulatory-compliance
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More Efficiency = More Calls = More Revenue

In short, our cloud predictive dialer reduces labor waste by an average of 72%. Call centers that do not utilize any kind of dialer can expect an increase in productivity that approaches 300%.

Completely Customizable, with a Wealth of Features

The feature list is almost endless, as are the configuration possibilities: Inbound / Outbound / Blended dialing; customized rules; limitless campaigns and lists; three-way calling; voicemail; IVR; and much, much more. The bottom line is this is a system that can be tailored to fit you (and not the other way around).

Integrates with Your Existing Systems

This hosted predictive dialer works with your existing telephone system. It can be integrated with your web-based CRM system as well as your web-based or proprietary in-house databases. And redCloud’s experienced software engineers are available to handle the necessary custom scripting and API integration for you. Just tell us what you need from your contact center dialer system, and we’ll make it happen.

Perfect for both Centralized Call Centers, and At-Home Agents as Well

Because the system is cloud-based, it can interact with virtually any internet connection. This means your at-home agents (which are becoming increasingly popular) can be part of the equation. Our reach is nationwide – we’ll make sure your superstar closer in NY performs like he or she is in your Chicago office.

Nothing to Buy, Nothing to Break, Nothing to Upgrade.

We are a service. You do not have to invest hundreds of thousands of dollars in your own auto dialer. You need not worry about maintenance, upgrades, downtime, or anything like that. We handle all maintenance, and we ensure that our equipment and service is cutting edge (and stays that way.)

Smooth Transitions Keep Consumers On the Line

Say goodbye to the long pauses and popping, clicking or high-pitched transfer noises that so many consumers take as their cue to hang up. Smooth and immediate transitions are one of the many benefits of the latest predictive dialer technology that the old auto dialers just can’t match.

Uptime = 99.9%. And We’re Safely Tucked Away in Phoenix

Our uptime is legendary. In addition, we are located in Phoenix. That’s on purpose – this is an area devoid of natural disasters, like hurricanes, flooding, snowstorms, tornadoes, earthquakes, and similar. The ideal place for a data center / cloud service.

Technical Support and Training are Provided

redCloud understands that your success is our success – we’ll make sure your predictive dialer is exactly what you need it to be, and that your people are comfortable using it.

We Included Everything, and there are Zero Surprises. Zero

You know exactly what you are getting. And you’re getting it all, for one low price.

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With redCloud’s hosted predictive dialer system you’ll be able to login to the dashboard of your contact center suite to get all the reports you need. Standard options include:

  • Real-time reports – Main Report, Campaign Summary
  • Agent reports – Time Detail, Status Detail, Performance Detail, Stats Detail, Time Sheet, Single Agent Daily, Agent Group Login Detail, Team Performance Detail
  • Inbound calling reports – Inbound Report, Inbound Report by DID, Service Level Report, Hourly Report, Daily Report, DID Report, IVR Report
  • Outbound calling reports – Outbound Calling Report, Summary Interval Report
  • Other calling & email reports – Fronter-Closer Report, Lists Campaign Statuses Report, Campaign Status List Report, Inbound Email Report, Email Log Report, Export Calls Report, Export Leads Report
  • System reports – Server Performance Report, Maximum System Stats)

Plus, part of the beauty of redCloud’s contact center suite is that all aspects of the system are fully customizable to meet your needs. This means that each of the standard reports is customizable, and additional reports can be easily created as well.

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